Wednesday, February 20, 2013

Ebay/Paypal Hater

I'm really tired of Ebay and Paypal with their restrictions to my account!  They only seem concerned with protecting the buyers and NOT the sellers.  A few months ago my Paypal account was hacked and the theif stole $400 from my bank account, and would have stolen more if I hadn't discovered it when I did.  The theif, not to look suspicious, was taking out money over several hours, taking $100 each time.  Thankfully, my bank understood the problem and put the money back into my account within days.  The bank manager I spoke to told me that they have seen quite a bit of hacks on Paypal accounts and it seems to be a regular occurrance, so that doesn't make me feel too secure about my Paypal account.  I immediately changed my Paypal password as he instructed. Paypal on the other hand has treated me like a criminal, after I reported the theft.  They have penalized me and now whenever I sell items, my money is not accessible for almost a week!   It was shortly after that incident, that my ebay account was also restricted and now I can only sell three items a month!  Seriously?  I've been a good buyer/seller since 1997  with 100% satisfaction rate, and THIS is how you treat long time members??!!!  I've tried to speak to a live person at Ebay, but so far have not been able to get one!  They make you jump through hoops in order to get restrictions lifted....restrictions without any type of explanation as to why they were put there in the first place!  Of course they give you a list of reasons why your account would be restricted, but I don't seem to fit into any of the categories listed!  GRRRR!!!!

Recently, I sold a first edition book of "Interview with a Vampire".  Granted, this was not in perfect condition, and I went over all the flaws with the item (mostly creases in the dust jacket and basic wear and tear).  All these imperfections were noted in my description as well as photos.  The book sold and the buyer paid immediately, but then, all of a sudden, they have all these questions about the item, AFTER they purchased it.  They asked for more photos of the book, and when I complied, they decided they didn't want the item and wanted their money back.  It frustrates me because I clearly stated what flaws the item had in the auction description and this person obviously did NOT read it carefully and now I HAVE to give her back the full amount, and I still have to pay the goddamned fees!  If not I get bad feedback and then my account will be penalized even more!   Ebay has also changed their return policies.  Now buyers have up to 30 days to return an item.  Sadly, this means that if you sell a book, they have 30 days to read it then return it. Many sellers have complained that items returned were not packaged as well as when they shipped it out and items have come back damaged.  Its such a shame because I used to LOVE Ebay, but with all these policy changes it is making it more difficult for sellers to get a break and yet they still increase their fees on us!  Seems like GREED is the main problem with the organization.  As far as Ebay is concerned, I'M DONE!!  Now I need to find another auction site to sell my vintage items.  After doing a little research, seems like a lot of folks are experiencing the same frustrations.  I"m all for a boycott!


Debra She Who Seeks said...

Yes, it sounds like Ebay and Paypal are punishing the victim, which sucks. I hope you find good alternatives to these services!

SUZY8-TRACK said...

Certainly seems like they enjoy punishing people! I'm definitely doing some research to see what alternatives are out there. Seems like I'm not the only dissatisfied customer out there. Just need to find out where everyone is going next. I really wanted to cancel my Paypal account, but Ed convinced me to keep it just because so many folks are using it. It just irks me though, because it is also owned by the same people who run Ebay.

Eartha Kitsch said...

Oh honey girl, yes. eBay especially is the worst. They protect buyers right and left and leave sellers to twist in the wind. I also had an issue with PayPal once when they froze my whole account and took money from me because a buyer had issues -completely unfair issues.

Etsy is no better. On there, if someone leaves you bad feedback, the only recourse that you have is what they call "the kiss and make-up" which basically means that you give the buyer everything that they want just to get the poor feedback removed and replaced with at the minimum, lackluster feedback.